Vanessas diary

A fictional patient story from a Hirslanden hospital

The moment of truth

To see the extent of the damage, I was examined from head to toe in the MRI machine. In order for me to be able to show you what goes on in the radiology department, I asked my nurse Ms. Romanova to film the whole process with my phone. Strictly speaking this isn’t allowed, but she made an exception this time.

Fortunately, the examination showed that I only had a minor case of whiplash and no concussion. I was then allowed to take off the neck brace. However, my knee is a different story. My cruciate ligament is torn and I’ve also damaged my meniscus, which means I can’t bend my knee very well. The orthopaedic surgeon Dr Gabor Cserhati already had his suspicions yesterday and explained what the next steps might be. An operation is now unavoidable, especially due to the meniscus injury. Without it, my knee will probably never be fully mobile again. My trip to Tanzania is now over before it has even begun. My only comfort is that I am in safe hands with Dr Cserhati – he is an affiliated doctor and an experienced orthopaedic surgeon. I think he has been at the hospital for 20 years. At Hirslanden, affiliated doctors are the direct contact person for the patients and work in harmony with the salaried doctors employed in the A&E department or operating theatres, who are on call at all times for emergencies. I think this is a good idea. I have just one doctor as my personal contact partner and am still cared for optimally.

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About this blog

The aim of this blog is to highlight the themes ‘quality at Hirslanden’, ‘patient satisfaction’ and ‘patient safety’ in a simple yet realistic way. The fictitious patient Vanessa Birrer is confronted with these topics when she is admitted to a Hirslanden hospital after an emergency . From there, she tells her story in this blog.

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