Vanessas diary

A fictional patient story from a Hirslanden hospital

About this blog

The aim of this blog is to highlight the themes ‘quality at Hirslanden’, ‘patient satisfaction’ and ‘patient safety’ in a simple yet realistic way: What does safety mean in a hospital context? Does good food play a role in the success of medical treatments? Can patient satisfaction be measured?

Our fictitious patient Vanessa Birrer contemplates these and other questions during her emergency stay at a Hirslanden hospital. She tells her story from the ward – directly into her smartphone, from her own personal perspective. The result is an interactive short film that she comments on in this blog, thereby making these themes accessible for a lay audience.

Vanessa’s story is loosely based on the story of Miriam J., one of over 100,000 patients treated in Hirslanden hospitals each year. Miriam J. was admitted to the Salem-Spital in Bern after a skiing accident in 2016, where she received a prosthesis to reconstruct an anterior cruciate ligament in her knee.

Vanessa is played by actress Morgane Ferru and the nurse Anna Romanova is played by Olga Dinnikova. All the other medical specialists are actual employees at the Hirslanden Klinik Aarau.

If you are interested in reading all the facts, figures and quantifiable results from the official Hirslanden Quality Report, you will find all this and more in the Quality section of our new website, where you can also download a PDF version of the Quality Report 2016/17:

And if you have any questions or comments regarding this blog, please write to us at: