Vanessas diary

A fictional patient story from a Hirslanden hospital

80 questions on quality

The day has finally come for me to go home. I am most looking forward to sleeping in my own bed. My nurse Ms. Romanova explained that I will receive a questionnaire by e-mail in the next few days. I should answer 80 questions, which is much more than in other hospitals. This is all voluntary of course, but in the end it benefits the patients themselves. This is probably why one in every two patients participates. Incidentally, over 90 percent of those surveyed thought the quality of their treatment at a Hirslanden hospital was either very good or excellent. Ninety-eight percent would also definitely or probably recommend their Hirslanden hospital to others. I would too! Of course, I’d rather have been on a flight to Africa, but I’m pleased my treatment has gone so well. If everything continues to plan, I’ll be fighting fit again in six months.

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About this blog

The aim of this blog is to highlight the themes ‘quality at Hirslanden’, ‘patient satisfaction’ and ‘patient safety’ in a simple yet realistic way. The fictitious patient Vanessa Birrer is confronted with these topics when she is admitted to a Hirslanden hospital after an emergency . From there, she tells her story in this blog.

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